Frank Eve, managing director of Frank Eve Consulting, outlines the results of the annual Benchmark Study comparing lender online distribution and application processing technology.

Technology within the mortgage market has changed out of all recognition over the last decade. Ten years ago discussion revolved around whether brokers would ever complete application data online and how many actually owned a personal computer. Fast forward to today and all application data is keyed online, every lender operates automated decision and underwriting systems integrated with credit reference agencies to provide online in principle decisions, and all intermediaries have to have a personal computer and access to the internet.

During this time Frank Eve Consulting Limited has produced an annual Benchmark Study comparing lender online distribution and application processing technology. The study, in its 10th year, has become the industry’s definitive survey of mortgage distribution and automated underwriting technology.

The objectives of the study have remained the same over the years – to assess market conditions in the light of the industry’s ongoing technology requirements and set the standard for emerging best practice in lender intermediary technology, as well as assisting lenders in understanding their competitive positioning.

Over the last few years the study has expanded to obtain intermediary feedback on lender distribution technology. Three separate pieces of research were undertaken this year, which when combined provide a unique assessment of emerging best practice in intermediary distribution technology.

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Mike Raybone
Chartered Marketer and emarketing specialist

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