You have complete control over which parts of the sales process are tightly
controlled, and where more freedom can be given. You could choose, for
example, to insist that an IDD is printed before the factfind is completed,
or could choose to have mandatory factfind fields completed prior to mortgage
sourcing etc. There are a number of ways in which the process can be mandated
within the system and flexibility is allowed so that if required, less
experienced advisers are given less freedom than those who are more experienced.
You control the documents that are used. Documents such as the IDD or
Reason Why Letter are defined by you with multiple versions available
if required to suit varying circumstances.
the Key provides a simple but complete record of the
sales process from lead to beyond completion with all documents stored
in one place and date, time and author stamped - The perfect audit trail
for you to demonstrate compliance with the FSA rules.