The Key software is the leading business management system for mortgage brokers covering all
the FSA requirements for compliance, a complete customer management module and disaster recovery system

The Key and Microsoft Office 2010

Microsoft® have introduced a new way of delivering and updating Microsoft Office called Click-to-Run. This delivery method uses the internet to deliver the Office applications rather than installing them directly to the computer using a disc. More detailed information on Click-to-Run and how it works can be found at http://office.microsoft.com/en-us/excel-help/click-to-run-introduction-HA101850493.aspx?CTT=5&origin=HA101850565.

Unfortunately, one of the issues relating to this new delivery method is that many third party applications will no longer work with Office, and this includes the Key. This is a known issue that is specific to Click-to-Run, and further information on this and other restrictions relating to Click-to-Run can be found at http://office.microsoft.com/en-us/excel-help/click-to-run-known-issues-HA101850565.aspx?CTT=5&origin=HA101850538.

Microsoft® have recognised this limitation, and provided a resolution in the form of downloading and installing what is effectively the same as a full disc installation (called an MSI installation). Details on the process for changing to this version can be found at http://office.microsoft.com/en-us/excel-help/click-to-run-switch-to-using-an-msi-based-office-edition-HA101850538.aspx?CTT=3.

The above information applies only to users of Microsoft Office Home and Student 2010 and Microsoft Office Home and Business 2010. Users of Microsoft Office Professional 2010 do not have access to the Click-to-Run functionality and therefore will not encounter this issue. Users of Microsoft Office Starter 2010 are not offered an alternative installation method, and therefore such users will need to upgrade prior to using Microsoft Office with the Key, or any other third party application.

Note for users purchasing new equipment / upgrades

Given the above restrictions, it is recommended that any installation / upgrade to Microsoft Office 2010 uses the full disc installation method (MSI) to maintain integration capability with the Key (and other applications). It is also recommended that this requirement is communicated to any retailer when hardware is being purchased with Microsoft Office 2010 pre-installed.